Terms of Service

By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to both you and that organization.

You must be at least 18 years old and legally able to enter into a contract. You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us promptly at security@referenceos.app if you believe your account has been compromised.

ReferenceOS helps an independent professional build and use a private trust network: connections and customers, references, notes and project history, project photos, generated reference pages, shareable trust pages, customer portals, and referral and invitation tools. Features evolve over time.

As between you and ReferenceOS, you own the content and data you submit to the Service ("Customer Data"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create technical derivatives of Customer Data solely to provide, operate, maintain, secure, support, and improve the Service for you, and as otherwise permitted by these Terms or required by law. This license ends when the Customer Data is deleted, subject to routine backup retention.

ReferenceOS is built to be permission-first, but you are responsible for having the rights and consents needed for everything you put into it. That includes:

• contact details, notes, and identifiers you store about other people;
• photos of customers, projects, homes, or work sites;
• testimonials, quotes, stories, and names used as references;
• anything you publish or share on a Trust Page, reference page, or customer portal link.

You will honor requests from your contacts to be removed, paused, or made private, and you will comply with laws that apply to your outreach and recordkeeping, including marketing and messaging laws.

You will not use the Service to:

• break the law or infringe anyone's rights;
• upload unlawful, harassing, defamatory, or deceptive content;
• publish fabricated references, testimonials, or endorsements;
• send unsolicited bulk messages or scrape contacts without permission;
• probe, disrupt, reverse engineer, or attempt to gain unauthorized access to the Service or another user's workspace;
• resell or provide the Service to third parties except as agreed in writing.

ReferenceOS Personal/Pro is a single-owner product: a workspace and its trust network belong to the individual owner. We design the Service so that private data is private by default and is only exposed through surfaces you explicitly choose to share. We will not disclose your non-public Customer Data except to provide the Service, with your direction, or where required by law.

• Paid plans are offered as recurring subscriptions billed monthly or annually in advance through our payment processor.
• Where offered, a 14-day free trial requires a payment method up front. Unless you cancel before the trial ends, the subscription automatically converts to a paid term and your payment method is charged.
• Subscriptions renew automatically for successive terms until canceled. You authorize recurring charges at the then-current price.
• Prices exclude taxes. You are responsible for applicable sales, use, VAT, GST, and similar taxes, which we may collect and remit where required.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Except where required by law, payments are non-refundable and we do not provide credits for partial periods or unused time.
• We may change prices with reasonable advance notice, effective at your next renewal.

Any "Founding Member", early-access, or launch program benefit is a contractual product benefit only, such as pricing, access, or support. It is not equity, stock, options, a security, a revenue share, a profit interest, or any ownership interest in ReferenceOS, Inc., and it confers no shareholder rights. Benefits may be modified or discontinued on notice.

The Service relies on third-party providers for hosting, database, storage, payments, and communications, and may interoperate with tools you choose. We are not responsible for third-party services, and your use of them is governed by their own terms.

The Service, including its software, design, templates, page layouts, brand, and documentation, is owned by ReferenceOS, Inc. and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. All rights not expressly granted are reserved.

If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

We may add, change, or remove features, and we may perform maintenance. We aim for high availability but do not promise the Service will be uninterrupted or error-free unless we have signed a separate written service-level commitment with you.

You may stop using the Service at any time. We may suspend or terminate access for material breach of these Terms, non-payment, suspected unlawful activity, or risk to the Service or other users. On termination, your right to use the Service ends. We will make Customer Data available for a reasonable period where practical, after which it may be deleted.

Except as expressly stated, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. ReferenceOS does not verify the accuracy of references, testimonials, or other content submitted by users, and does not guarantee any business outcome.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility. Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). These limits do not apply to a party's liability that cannot be limited under applicable law.

You will defend, indemnify, and hold harmless ReferenceOS, Inc. and its officers, directors, employees, and agents from third-party claims, damages, losses, and reasonable costs (including attorneys' fees) arising from Customer Data or content that is unlawful or infringing, or from your failure to obtain or honor the permissions and consents described in Section 5.

If you purchase ReferenceOS under a signed order form, enterprise agreement, or pilot agreement, that document may supplement or override these Terms for your organization. Where there is a conflict, the signed agreement controls for that organization.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties will attempt in good faith to resolve disputes informally first. The exclusive venue and any dispute resolution procedure will be specified in a future update to these Terms as determined by our counsel; until then, disputes may be brought in a court of competent jurisdiction.

We may update these Terms. If a change is material, we will provide reasonable notice, for example by email or in the product. Continued use after the effective date means you accept the updated Terms.

Notices to you may be sent to the email associated with your account. Notices to us should be sent to support@referenceos.app. Legal and privacy matters: privacy@referenceos.app. Security reports: security@referenceos.app.